A relevant part of the agreement with Sprinklr is data protection. State Information Technology Department Secretary and Officer of Special Duty to Chief Minister M Sivasankaran had signed agreement with New Jersey-based Sprinklr. The pact was drawn up without the approval of the legal and financial services. The order issued Wednesday indicates that the agreement from March 25 to September 24 or the end of the COVID 19 pandemic is effective, depending on the previous date. Both Am1. and 12 confirmation letters, however, there are glaring differences and a change in tone from the date. In the confidentiality agreement that the government had previously relied on as evidence of data protection, it states in a section with the inscription “Confidentiality”: following the allegations, the government changed the domain name to enter the citizencenter.sprinklr.com data in citizencenter.kerala.gov.in. To reaffirm its transparency, the government also published documents relating to the contract it signed with Sprinklr on 2 April. Documents include the order form, a service agreement, the company`s privacy policy and a confidentiality agreement.

The documents show that the data belong to the Kerala government. “Within thirty (30) days of the effective date of termination and on request, Sprinklr extracts the available content from the platform customer. Both parties will accept an acceptable transfer method,” the agreement states. Concerns were expressed that the use of health data from a U.S. company jeopardized the privacy of patients with Covid 19 and those quarantined. Opposition parties have called for the agreement to be repealed. Under the agreement, Sprinklr should help the state government collect and process health data from people in quarantine. The stated purpose of the agreement was to help doctors and health planners make an informed decision about their hospital stay. The Kerala government has denounced the agreement reached with the American technology company Sprinklr on the collection and management of health data of Covid 19 patients and isolated patients in the state. It adds that the data will be returned after the contract expires or is terminated. It is clear from the confidentiality and service agreements signed with the company that the ownership of the health data belongs to the Kerala government, even if it was temporarily hosted on sprinklr servers.

There is no exchange of financial favours in the agreement. The government responded to a question from the court as to whether the agreement with the company was still in effect. The data was collected from the base with a mobile medical application developed by Sprinklr. The UDF alliance, led by Congress, and the BJP rejected the agreement and said the agreement risked crucial health data for thousands of people without their consent.