The documents show that the data belong to the Kerala government. “Within thirty (30) days of the effective date of termination and on request, Sprinklr extracts the available content from the platform customer. Both parties will accept an acceptable transfer method,” the agreement states. Concerns were expressed that the use of health data from a U.S. company jeopardized the privacy of patients with Covid 19 and those quarantined. Opposition parties have called for the agreement to be repealed. Under the agreement, Sprinklr should help the state government collect and process health data from people in quarantine. The stated purpose of the agreement was to help doctors and health planners make an informed decision about their hospital stay. The Kerala government has denounced the agreement reached with the American technology company Sprinklr on the collection and management of health data of Covid 19 patients and isolated patients in the state. It adds that the data will be returned after the contract expires or is terminated. It is clear from the confidentiality and service agreements signed with the company that the ownership of the health data belongs to the Kerala government, even if it was temporarily hosted on sprinklr servers.
There is no exchange of financial favours in the agreement. The government responded to a question from the court as to whether the agreement with the company was still in effect. The data was collected from the base with a mobile medical application developed by Sprinklr. The UDF alliance, led by Congress, and the BJP rejected the agreement and said the agreement risked crucial health data for thousands of people without their consent.